FAQs

  • Is ADVANCED Cleaning Services Inc. a fully insured cleaning service?
    Yes, ADVANCED Cleaning Services Inc. is fully insured to $2,000,000.00. Our premium insurance provides liability and property damage coverage, and full Workmen's compensation insurance. Insurance Certificates (COI's) are available directly from our insurance provider. All of  our employees are direct (W2) employees and all payroll taxes are paid by us.
  • How many ADVANCED Cleaning Services Inc. staff will have access to our facility?
    Only the specific ACSI Personnel assigned to your job will have access to your facility. All ACSI Personnel cleaning your facility carry identification. We follow all your security procedures and guidelines, and report all suspicious activity to you and the authorities if necessary.
  • Can you provide the same level of service as my current cleaning company at a lower price?
    Our customers think so. In most cases we have been able to provide a higher level of service at a better price. Simply provide us with a copy of our competitor's cleaning specifications and pricing offer.
  • Do you service business locations in DuPage, Lake, Cook, McHenry, Kane, Will Counties?
    You bet.
  • Do you have references?
    Absolutely. Most of our business comes from referrals from current customers. Give us a call and we will put you in touch with some.
  • Our location has not been cleaned in a long time and is in bad shape. Can you help?
    Yes we can. Our cleaning crew will make your business place look like new. We're not just a vacuum, mop and dust company. We provide complete floor care, complete carpet care, steam sanitizing, grout cleaning, pressure washing, deodorizing and more.
  • What exactly can you clean?
    Our industry knowledge combined with up to date equipment and the latest cleaning technology means if it's dirty we can probably clean it.
  • What happens if I am not satisfied with the cleaning job?
    Don't worry, most of our customers don't know what would happen either. They are all completely satisfied. If by chance there is something you would like done in a different way we will gladly make the adjustments to accommodate your request.
  • We expect your cleaning crew to look and act professionally. Do they?
    Professionalism is part of our job. All cleaning staff are regularly evaluated on the job to ensure they accommodate your standards.
  • Does your cleaning service have an emergency number if there is an urgent cleaning need?
    Yes, our main number will get you in touch with a representative who can dispatch the necessary personnel to help resolve your service need.
  • What does your routine inspection include?
    We make sure that every item listed on the cleaning schedule has been completed and that it meets your quality requirements. Periodically we also meet with a business administrator to receive any feedback they may have on how we can improve our service, and because we know your requirements can change over time.
  • Does your cleaning business use environmentally friendly cleaning products?
    Yes, "Green" cleaning products are available upon request. We clean LEED certified buildings and can help your facility obtain maximum LEED points for housekeeping.
  • Do you offer a recycling service?
    Yes, we love to recycle. Either you can provide the containers or we can for you.
  • How do you handle special requests?
    It's easy. Just give us a call and we will work it into your schedule.
  • Do you wash windows?
    Yes, we clean windows for buildings up to and over 3 stories in height. We also do a number of special requests like mini-blind cleaning, upholstery cleaning, restocking supplies and more.
  • Do you provide incentives for customer referrals?
    We have a bonus program for customer referrals: receive a $50 gift certificate or donation to a charity of your choice!
  • Is it true that you have well paid staff?
    We pay above average rates, because we have excellent employees. Our employees average between 10 to 15 years of experience. Quality janitorial staff are worth every penny.
  • Is it true that you still have your first employee?
    Yes, Adele has been with us for over 28 years.
  • Is it true that you still have your first customer?
    Yes, NAEC has been our valued customer for over 28 years!
Jason Moser
Advanced Cleaning Services, Inc.
701 E. Irving Park Road
Roselle , IL , 60172 United States
630-963-5747
Office Cleaning, Janitorial Services, Building Maintenance